Term and Condition

Terms and Conditions: STILL WATERS Partnership Ltd (testwhoiam.com and testwhoami.com)

Please read these Terms and Conditions ("Terms") carefully before using the services provided by STILL WATERS on the domains testwhoiam.com and testwhoami.com. These Terms govern your access to and use of the online personality testing and assessment services offered by STILL WATERS. By accessing or using the services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not use the services.

1. Services

1.1. STILL WATERS Partnership Ltd (testwhoiam.com and testwhoami.com) provides online personality testing and assessment services ("Services") designed to provide users with personalized test results and insights based on their responses to the personality assessments.

1.2. The Services are intended for informational and entertainment purposes only and should not be considered professional or clinical advice. STILL WATERS does not guarantee the accuracy, completeness, or reliability of the test results and assessments.

1.3. The Services may require you to provide certain personal information, which will be handled in accordance with our Privacy Policy.

2. User Obligations

2.1. By using the Services, you represent and warrant that:

  • You are at least 13 years old or have reached the legal age of majority in your jurisdiction.

  • The personal information you provide is accurate, complete, and up to date.

  • You will comply with these Terms and any applicable laws and regulations.

2.2. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. STILL WATERS is not responsible for any unauthorized access to or use of your account.

2.3. You agree not to:

  • Use the Services for any unlawful, unauthorized, or fraudulent purposes.

  • Access or attempt to access the accounts of other users.

  • Use the Services in any way that may disrupt or interfere with the functionality or security of the system.

  • Reproduce, modify, or distribute any part of the Services without prior written consent from STILL WATERS.

3. Intellectual Property

3.1. The Services, including all content, trademarks, logos, and designs, are the intellectual property of STILL WATERS. You may not use, reproduce, or distribute any part of the Services without prior written consent from STILL WATERS.

3.2. By using the Services, you grant STILL WATERS a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display any content you submit through the Services for the purpose of providing the Services and improving the user experience.

4. Limitation of Liability

4.1. STILL WATERS shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with the use of the Services or the inability to use the Services.

4.2. STILL WATERS does not warrant that the Services will be error-free, uninterrupted, or secure. The use of the Services is at your own risk.

5. Modifications and Termination

5.1. STILL WATERS reserves the right to modify or terminate the Services, in whole or in part, at any time and for any reason, without prior notice.

5.2. STILL WATERS may also modify these Terms from time to time by posting the updated Terms on the websites testwhoiam.com and testwhoami.com. Your continued use of the Services after the posting of the updated Terms constitutes your acceptance of the modified Terms.

6. Governing Law and Dispute Resolution

6.1. These Terms shall be governed by and construed in accordance with the laws of Indonesia.

6.2. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Indonesia.

6.3. Before resorting to legal proceedings, you agree to attempt to resolve any disputes through good-faith negotiations with STILL WATERS for at least 30 days. If such negotiations do not resolve the dispute, the parties may agree to mediation or arbitration in Indonesia as a further attempt to resolve the issue.

7. Severability

7.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

8. Entire Agreement

8.1. These Terms constitute the entire agreement between you and STILL WATERS regarding the use of the Services and supersede any prior agreements or understandings, whether oral or written.

9. Contact Information

If you have any questions or concerns regarding these Terms, our services, or if you need support, please reach out through one of the following methods:

1. Email: Contact our support team at support@testwhoiam.com for any issues related to your account, technical problems, or questions about the Services. We aim to respond to all inquiries within 48 hours.

2. Email (Legal Inquiries): For legal inquiries or concerns related to these Terms, you may reach us at legal@testwhoiam.com. We are committed to addressing your concerns and ensuring clarity in our communications.

Refund Policy

1. Non-Refundable Items: Since the products offered on our website are digital and instantly accessible upon purchase, they are generally non-refundable. This includes all tests, reports, and digital downloads.

2. Eligibility for Refund: Refunds may be considered in the following cases:

  • Technical issues that prevent access to the product (e.g., the digital test or report not being delivered).

  • Double payment or accidental duplicate purchase.

  • Incomplete transactions where the product was not delivered as described.

3. Requesting a Refund: To request a refund, please contact us at support@testwhoiam.com within 7 days of your purchase. Include your order number, the email address used during the purchase, and a description of the issue. We aim to respond to all refund requests within 48 hours.

4. Refund Processing Time: Approved refunds will be processed within 5-10 business days, depending on your payment method and bank.

5. No Refunds After Test Completion: If the purchased test package has already been completed and the results delivered, a refund cannot be provided. This policy ensures that the intellectual property and the effort in creating personalized reports are protected.

6. Exchanges: If you encounter a technical problem and do not wish for a refund, we may offer the option to exchange the test package to another person.

7. Contact Us: For any questions or concerns about your purchase or our refund policy, please reach out to us at support@testwhoiam.com.

These Terms and Conditions, along with the Refund Policy, provide the guidelines for using the services provided by STILL WATERS and ensure a clear understanding between the users and the company.